Jeff Ross: User/Customer Experience Designer Portfolio

Hi, I'm Jeff.
User/Customer Experience Designer, decade in tech.

First dedicated UX hire at a Series B B2B SaaS company, owning the design practice.

All work

Selected case studies

Under NDA

Enterprise SaaS · Accessibility

WCAG 2.2 AA in one month

Took a shipped B2B product from failing Level A to a third-party conformance report at Level AA, opening enterprise and public-sector deals. Shared under NDA.

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Executive Onboarding Portal Dashboard
PayPal · Enterprise UX

Executive Onboarding Portal

Transformed a 40-page manual process into a streamlined PowerApp that cut onboarding time by 75%, now serving 350+ executives.

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EVA conversational AI assistant interface
PayPal · AI Prototype

EVA: Employee Virtual Assistant

Turned a leadership vision into an executive-ready prototype in 18 days, and got the Beta build greenlit.

View case study

Personal work

Side projects

Sandbox Demo browser game demo
Personal Project · Game Demo

Sandbox Demo

A painted-world browser RPG prototype made by one designer and an AI, from asset pipeline to licence audit.

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